IT Self-Help Articles

Fun Loving Awareness Training Modules
Thu, 28 Jul, 2022 9:44 PM
Passwords Aren't Enough!
Thu, 14 Sep, 2023 11:24 AM
Onboarding Request
 For a new employee who requires onboarding.  We accept these to be generated through the Onboarding form.  Please find the onboarding form: ITS Onbo...
Fri, 3 May, 2024 4:33 PM
Troubleshooting - Closing the Respondus Lockdown Browser -VU
Fri, 3 May, 2024 10:51 AM
How to Use a work computer
1. Turn On Computer Press the big button on the computer. Wait for it to start. 2. Log In You’ll see a place to type your name and a secret word (...
Fri, 10 May, 2024 11:16 AM
VIVI User Guide
ViVi Account Setup 1. Connecting to Vivi 1.1 Organization Selection 1.2 Login 1.3 Rooms 1.4 Favorite Rooms     1.5 Onboarding     2. Multi...
Tue, 28 May, 2024 11:07 AM
How to raise an IT ticket
Send an Email to itsservicedesk@eca.edu.au. or scan the QR code below:   It is more comfortable with our Service Desk portal. You ...
Fri, 5 Jul, 2024 4:00 PM
KB5042421: CrowdStrike issue impacting Windows endpoints causing an 0x50 or 0x7E error message on a blue screen
Summary  Microsoft has identified an issue impacting Windows endpoints that are running the CrowdStrike Falcon agent. These endpoints might encounter err...
Mon, 22 Jul, 2024 2:23 PM