Use this guide to request guest access to the Ultimo campus via the Service Desk portal.

🔗 Step 1: Access the Service Desk Portal

  1. Go to:
    👉 https://servicedesk.eca.edu.au/support/home

🔐 Step 2: Sign in with SSO

  1. Click “Staff Sign In” in the top-right corner.

  2. Log in using your Single Sign-On (SSO) credentials.

🆕 Step 3: Request a New Service

  1. On the home page, click “Request New Service”.

🏢 Step 4: Navigate to Facilities Management

  1. In the service categories, select “Facilities Management”.

🧾 Step 5: Select Guest Access – Ultimo Campus

  1. Choose “Guest Access – Ultimo Campus” from the available options.

📝 Step 6: Complete the Guest Access Form

  1. Fill in the following required details:

    • Full Name of the Guest

    • Email Address of the Guest

    • Mobile Number of the Guest

    • Reason for Visit

    • Contact Person for the Guest 

    • Access being requested From

    • Access being requested To




✅ Step 7: Submit the Request

  1. Review the information for accuracy.

  2. Click “Place Request” to send the request to the Facilities team.


📌 Important Notes

  • Submit requests at least 2 business days in advance.

  • You will receive a confirmation once the request is approved.

  • For urgent access, follow up with Facilities after submission.

  • For direct access to the form : Guest Access for Ultimo Campus